Returns

Returns and exchange policy

Easy returns when the item is in proper condition

You can return or exchange an item within 60 days of receiving it. The main condition: the item must be in proper condition.

Proper condition means no signs of use and no foreign smell. Signs of use include stretched threads, dirt, too much dust, odours and any other trace that stops us from selling the item again.

There is one test: could this item be sold again.

Defects

A defect is a separate case: we refund or replace the item even if it no longer looks new. An item counts as defective if it had a fault from the moment it was unpacked:

a strong colour mismatch: a pink sleeve arrived instead of a red one, a pink mat instead of a red one;
the item was broken or damaged before you opened it;
seams came apart before use (within a week of receiving it).

We tell a manufacturing defect (stitching, seams) from damage caused by the user, including deliberate damage. Damage caused during use is not treated as a defect.

Shipping and refunds

If the return is because of a defect, we pay for shipping. In all other cases the buyer pays for sending the item back.

We refund the money within 7 business days after we receive the item and check its condition.

How to start a return